FAQs

  • Do you accept walk-ins and phone orders?
  • Can I change the delivery date or delivery address before it is being delivered?
  • Can I cancel my order before it is being delivered?
  • If I place an order before Valentine’s Day pricing adjustments, will I need to pay extra?
  • Can I pick up the flowers or plants at the store?
  • Do you offer flower and plant delivery services across Singapore?
  • Do you offer same-day flower delivery or next day flower delivery?
  • Do you deliver bouquets/floral arrangements overseas?
  • What happens if I provide the incorrect delivery details?
  • Can I customize a bouquet or floral arrangement for delivery in Singapore?
  • Do you provide flower decorations and arrangements for weddings and events in Singapore?
  • What types of plants and gardening tools do you offer at your Singapore nursery?
  • Do you offer landscaping or garden design services in Singapore?
  • Can I schedule regular flower or plant deliveries for my home or office?
  • What are the best indoor plants for Singapore’s tropical climate?
  • What type of soil and organic fertilizers do you recommend for growing plants in Singapore?

Orders

Do you accept walk-ins and phone orders?

Yes, we accept walk-ins and phone orders. 

For walk-ins, do visit Katong Flower Shop at 221-A Bedok South Ave 1, Singapore 469339. 

For phone orders, call us at +65 6442 2155.

Can I change the delivery date or delivery address before it is being delivered?

Customers who wish to amend delivery details, please email us at orders@katongflowershop.com with your order reference number or call in at +65 6442 2155. Any changes must be done at least 24 hours before the delivery date.

Can I cancel my order before it is being delivered?

For cancellations, contact us at orders@katongflowershop.com or +65 6442 2155. Any cancellations must be made at least 24 hours in advance, otherwise a 50% cancellation fee is applicable. For orders made through our website, refunds will be processed through our secure payment provider.

If I place an order before Valentine’s Day pricing adjustments, will I need to pay extra?

Prices will increase during Valentine's Day period because of the surge in raw materials cost. If you have placed your order before we adjust our Valentine’s pricing, we will contact you to top up the difference.

Delivery Services

Can I pick up the flowers or plants at the store?

If you would like to pick up the item(s) at our store, please select the pickup option at the payment page. Please notify us 1 day in advance if you wish to change from delivery to self-collection.

Store pick up is at 221-A Bedok South Ave 1, Singapore 469339.

Do you offer flower and plant delivery services across Singapore?

Yes, we offer flower and plant delivery services across Singapore, island-wide.

Delivery charges can be found here.

Do you offer same-day flower delivery or next day flower delivery?

Yes, we offer same-day flower delivery and next day flower delivery.

For same-day delivery, orders must be placed before 2pm Singapore time, subject to availability.

For next day delivery, orders must be placed before 5pm the previous day, subject to availability.

Delivery charges can be found here.

Do you deliver bouquets/floral arrangements overseas?

We work with our overseas partners for your international flower delivery orders. 

All images on the website are for local deliveries only. For overseas deliveries, the floral arrangements will follow our overseas partners’ designs. 

Simply email us at orders@katongflowershop.com or call us at +65 6442 2155 to place your international flower delivery order.

What happens if I provide the incorrect delivery details?

We are not liable for incorrect/failed delivery if the address provided is incorrect/incomplete. In the event of redelivery, there is an extra S$15+GST charge.

Products & Services

Can I customize a bouquet or floral arrangement for delivery in Singapore?

Yes, do visit Katong Flower Shop at 221-A Bedok South Ave 1, Singapore 469339 or call us at +65 6442 2155 to customize your bouquet/floral arrangement.

Do you provide flower decorations and arrangements for weddings and events in Singapore?

Yes, we provide flower decorations and arrangements for weddings and various events in Singapore. Call us at +65 6442 2155 to find out more.

What types of plants and gardening tools do you offer at your Singapore nursery?

At Katong Flower Shop, we offer a wide variety of plants, including flowering plants, indoor plants, outdoor plants, succulents, and herbs. We also provide a range of gardening tools and supplies, such as pots, soil, fertilizers, watering cans, pruning tools, and more to meet all your gardening needs.

Do you offer landscaping or garden design services in Singapore?

Yes, we offer garden design and landscape maintenance services in Singapore. 

Do visit Katong Flower Shop at 221-A Bedok South Ave 1, Singapore 469339 or call us at +65 6442 2155 to find out more or get a quotation!

Can I schedule regular flower or plant deliveries for my home or office?

Yes, we are able to provide scheduled flower or plant deliveries to homes and offices. 

Do visit Katong Flower Shop at 221-A Bedok South Ave 1, Singapore 469339 or call us at +65 6442 2155 to schedule your flower or plant deliveries now!

Plant Care & Maintenance

What are the best indoor plants for Singapore’s tropical climate?

The best indoor plants to grow in Singapore include the Snake Plant (Sansevieria), Money Plant (Pothos), Peace Lily (Spathiphyllum), Philodendrons, Monstera, and Aglaonema (Chinese Evergreen).

Browse our gardening products online or visit Katong Flower Shop at 221-A Bedok South Ave 1, Singapore 469339!

What type of soil and organic fertilizers do you recommend for growing plants in Singapore?

For soil, we recommend using KFS Best Soil, Plantaflor Potting Soil, or Biomax Organic Potting Soil for optimal plant growth. 

For nutrients, consider NPK fertilizers, Bone Meal Organic Fertilizer, or Peacock Organic Fertilizer.

Browse our gardening products online or visit Katong Flower Shop at 221-A Bedok South Ave 1, Singapore 469339!